Privacy Policy | Nevada Auto Care
Nevada Auto Care Privacy Policy
Effective date: October 8, 2026
NVAD LLC, doing business as Nevada Auto Care (“Nevada Auto Care,” “we,” “us”), respects your privacy. This policy explains what personal information we collect when you visit our website, book service, call or text us, or bring your vehicle to our shop in Reno, Nevada, and how we use and protect it.
Our website address is nevadaautocare.com.
We do not sell your personal information. We use it to service your vehicle, keep you informed about your repair, and run our business.
By using our website or services, you agree to this policy. If you do not agree, please do not use our website or services.
Information we collect
We collect information you give us, information created while we service your vehicle, and limited information collected automatically on our website.
| Category | Examples | Source |
|---|---|---|
| Contact information | Name, phone number, email address, mailing address | You, when you book, call, text, or check in |
| Vehicle information | Year, make, model, VIN, license plate, mileage | You, and our inspection of your vehicle |
| Service records | Repair orders, estimates, digital vehicle inspection (DVI) photos and videos, approved and declined work, invoices | Created by our team in our shop management system |
| Communications | Call records, call recordings, text messages, emails, appointment requests | You, when you contact us or we contact you |
| Payment records | Amount paid, payment method type, transaction date | Our payment processor (we do not store full card numbers) |
| Website and device data | IP address, browser type, pages viewed, referring site, approximate location, cookie identifiers, and how you interact with pages (clicks, scrolling, mouse movement) | Collected automatically when you use our website |
| Reviews and feedback | Survey responses, ratings, comments | You, if you choose to provide them |
We do not knowingly collect Social Security numbers, driver’s license numbers, or health information through our website.
Website comments, accounts, and uploads
These terms apply whenever our website offers comments, accounts, uploads, or embedded content from other sites.
- Comments. When you leave a comment, we collect what you enter in the comment form, plus your IP address and browser user agent string to help detect spam. Comments may be checked by an automated spam-detection service.
- Gravatar. An anonymized string created from your email address (a hash) may be sent to the Gravatar service to see if you use it. See the Gravatar privacy policy. Once your comment is approved, your profile picture is visible to the public with your comment.
- Website accounts. If you register on our website, we store the information you provide in your profile. You can see, edit, or delete it at any time, except your username. Website administrators can also see and edit it. If you request a password reset, your IP address is included in the reset email.
- Uploaded images. If you upload images to our website, avoid images with embedded location data (EXIF GPS). Visitors can download images and extract that location data.
- Embedded content. Pages may include embedded videos, images, or articles from other websites. That content behaves as if you visited the other website, which may collect data about you, use cookies, add third-party tracking, and monitor your interaction with it, especially if you are logged in to that website.
How we use your information
We use your information to service your vehicle and run our shop:
- Schedule appointments and confirm, remind, or reschedule them
- Inspect your vehicle, build estimates, and send you inspection photos, estimates, and approval requests
- Perform, document, and invoice repairs, and honor warranties
- Follow up on your visit, including recommended or declined work and vehicle safety items
- Send service reminders and, with your consent, offers and promotions
- Answer questions, resolve concerns, and train and coach our team
- Process payments and keep business, tax, and accounting records
- Improve our website, services, and advertising
- Protect our customers, employees, and business, and comply with the law
Text messages and phone calls
Text messages. When you give us your mobile number and agree to receive texts, we may text you about appointments, inspection results, estimates and approvals, vehicle status, payment links, follow-ups on your visit, and service reminders. Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. Reply HELP for help, or call us at 775-871-1900.
- Consent to receive texts is not a condition of any purchase.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages.
Phone calls. Calls to and from Nevada Auto Care may be recorded and monitored for quality, training, and accuracy of your service records. You will be told at the start of a call if it is being recorded.
How we share your information
We do not sell, rent, or trade your personal information. We share it only as needed to serve you and run our business:
| Who | Why |
|---|---|
| Service providers | Shop management, inspection, scheduling, texting, phone, email, payment processing, website hosting, analytics, and review platforms that work on our behalf and may use your information only to provide services to us |
| Parts suppliers and sublet vendors | To order parts or complete work we send out (for example, alignment, machining, or towing) |
| Warranty and extended-service companies | To submit and process warranty claims you ask us to file |
| Vehicle manufacturers | To complete recall or factory warranty work |
| Legal and safety | To comply with law, a court order, or a government request (including Nevada DMV), or to protect rights and safety |
| Business transfers | If Nevada Auto Care or its assets are sold, merged, or transferred, your information may transfer to the new owner under this policy |
We may share de-identified or aggregate information that cannot reasonably identify you.
Cookies, analytics, and advertising
Our website uses cookies, pixels, and similar tools to keep the site working, measure traffic, and show our ads to people who may need service. Analytics and advertising partners, such as Google, Microsoft, and Meta, may collect information about your online activities over time and across different websites when you use our website.
We use Microsoft Clarity to see how visitors use our website through heatmaps and session recordings of clicks, scrolling, and mouse movement. Microsoft’s use of this data is covered by the Microsoft Privacy Statement.
Our website also sets these site cookies:
| Cookie | When it is set | How long it lasts |
|---|---|---|
| Comment details (name, email, website) | You opt in when leaving a comment | 1 year |
| Cookie test (no personal data) | You visit the login page | Until you close your browser |
| Login | You log in | 2 days, or 2 weeks if you select “Remember Me”; removed when you log out |
| Screen options | You log in | 1 year |
| Edited post ID (no personal data) | You edit or publish an article | 1 day |
You can limit this tracking:
- Block or delete cookies in your browser settings (some site features may stop working)
- Opt out of Google Analytics at tools.google.com/dlpage/gaoptout
- Manage Google ad settings at adssettings.google.com
- Opt out of interest-based ads from participating companies at optout.aboutads.info
Our website does not currently respond to browser “Do Not Track” signals.
Your choices and rights
- Review or correct your information. Contact us to review or update your contact or vehicle information. We will correct inaccurate information we hold.
- Get a copy. You may request an exported file of the personal data we hold about you, including data you provided to us.
- Marketing emails. Click “unsubscribe” in any marketing email. We will still send messages about your service, such as invoices and appointment confirmations.
- Text messages. Reply STOP to any text.
- Deletion requests. You may ask us to delete your information. We may keep records we must retain for warranty, tax, administrative, legal, security, or regulatory purposes.
Nevada residents. Nevada law gives you the right to direct us not to sell your covered information. We do not sell covered information, but you may still submit a verified opt-out request by emailing privacy@nvadllc.com. We will respond within 60 days.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls on our shop systems and encrypted payment processing. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by Nevada law.
How long we keep information
We keep customer and service records, including repair orders, estimates, inspection photos and videos, invoices, and related communications, for 10 years. After that, we delete or de-identify them unless the law requires us to keep them longer.
Website comments and their metadata are kept as long as the comment stays published, so we can recognize and approve follow-up comments automatically. You can ask us to remove your comment at any time.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Links to other websites
Our website may link to sites we do not control, such as review platforms, financing partners, or social media. Their privacy policies apply to your use of those sites.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above. Material changes will be highlighted on our website.
Contact us
Nevada Auto Care (NVAD LLC)
5425 Louie Lane, Reno, NV 89511
Phone: 775-871-1900
Email: privacy@nvadllc.com